Shipping Policy
1. Shipping Origin
All orders are fulfilled and shipped from our international warehouse in China.
Delivery times reflect international shipping and may vary depending on carrier processing and seasonal demand.
2. Processing Time
Orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing time does not include delivery time.
If we experience an unexpected delay, we will notify you by email.
3. Shipping & Delivery Time
Once your order has been processed and handed over to the carrier, the total estimated delivery time is:
USA: approximately 9–15 business days
This estimate includes:
1–3 business days processing time
8–12 business days transit time
Please note:
Delivery times are estimates only and may be affected by:
Customs inspections
Weather conditions
Peak seasonal demand (e.g. holidays)
Carrier delays
Other events outside our control
4. Shipping Regions
We currently ship to customers in USA
Customs & Import Taxes
All orders shipped to USA are Delivered Duty Paid (DDP).
This means:
✔ You will not be charged any additional customs duties, import taxes, or clearance fees.
✔ All such costs are covered by The Store Vancouver.
No unexpected charges will be applied upon delivery.
5. Shipping Costs
Shipping is free on all orders to USA.
Any active promotions or offers will be clearly displayed at checkout.
6. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number (when available).
Please note:
Tracking may take 24–48 hours to update after the carrier receives your parcel.
Some carriers may show limited or delayed tracking updates.
7. Address Accuracy & Delivery Issues
Please ensure your shipping address is complete and correct at checkout.
We are not responsible for delays caused by incomplete or incorrect addresses, undeliverable packages due to address errors, or re-shipping costs for orders returned to us for these reasons.
If a package is returned to us due to an incorrect address or failure to collect, additional shipping fees may apply to resend the order.
If a package is lost, damaged, or significantly delayed during transit, please contact us. We will investigate the issue with the carrier and provide an appropriate solution. When available, you may also use your tracking number to contact the carrier directly.
If you need any further assistance, please reach out to us — we’re happy to help.
8. Questions or Assistance
If you have any questions about shipping or the status of your order, please contact us:
📧 Email: info@casamorae.com
We aim to reply within 12–24 hours on business days.